Kiwilink VoIP - What is it?
Can I keep my current phone number?
Yes Kiwilink can port your phone number if you are in these locations. We have new locations coming on every week. Click here to find out more
Can I call normal phones using VOIP?
Yes, you can, you can call normal phones as well as mobile phones on any network in the world.
Can I use a normal telephone?
Yes you can! If you use a Analogue Phone Adapter (aka ATA) Device you will be able to use your existing handset no matter if it's corded or cordless, simply plug your handset into the device and you can use VOIP in just the same way as your existing Telecom connection.
Is this easy to install?
Yes, installing VOIP is very easy. If you are using the VOIP device supplied by Kiwilink you simply plug 1 cable into your internet connection and then plug your phone into the VOIP Device. Everything else we configure on our end for you.
Can I get VOIP in my area?
Yes. No matter where you are in New Zealand Kiwilink can provide you with a VOIP connection. Just make sure you have a broadband internet connection first
Do I have to leave my computer on to use Kiwilink?
No, your computer can be switched off, however you will need to leave your modem or router on to make and receive calls. The Voice Adapter takes care of the rest, making your broadband phone as easy to use as your regular phone.
Can I make calls to 0900 numbers
No, calls to 0900 numbers are not normally available. However we can review these on a case by case basis if the company being called was reputable and the rate to call was fixed.
What happens if I lose my internet connection
If you lose your internet connection you can setup your phones to automatically redirect to another number (e.g. your mobile) so you will not lose any incoming calls
What if I have a monitored alarm?
Most monitored alarm services will not work on a VoIP line unless you have special hardware and an alarm monitoring company setup to do this. AlarmNZ are one of the few providers in NZ who are setup and can monitor alarms via a broadband internet connection. We have partnered with AlarmNZ to ensure that you can have a montiored alarm services as well as use VoIP.
Can I make calls to 0800 numbers with an 028 number?
It is possible that the company who has the 0800 number will block calls from mobiles. The 028 number is considered to be a mobile number. We have no control of this.