Support

STANDARD ISP SUPPORT

Standard business hours (8am to 6pm) support is free to all Kiwilink customers to ensure that the service we provide is working.

After hours support is available via email and voicemail for critical issues
Some common problems can be resolved easily by you. Check out our Frequently Asked Questions

We can be contacted either via email: support@kiwilink.net.nz  or the toll free number 0800 894 198

We also provide IT support for when our service is working and you need to make changes to your own local setup. We provide support guides so you can make the changes yourself, however if you still want one of our team to help then these are chargeable activities that are not covered by free ISP support. These support requests will incur a small one-off $10 support fee, per request.